We are looking for an international move coordinator to our international team. The job is truly international and requires a diverse knowledge of logistics and a passion for excellent customer service. You help our customers in one of the most challenging situations in life – in addition to transporting personal belongings, there is much more to moving abroad. Your job is to take care of the client from the planning of the move to settling in a new home. During the relocation process, it is important to keep the customer up to date on the various stages and requirements of the relocation. We organize relocations around the world, even when the relocation takes place outside of Finland. Our customers are assignees from various organizations, diplomats, private individuals and customers of our network of representatives.
Your responsibilities include:
– receipt of removal orders
– planning and confirming removal schedules
– customer service and consultation
– instructions for packaging and delivery teams
– booking of transportation
– import and export forwarding
– customer service and communication between customers, agents and other stakeholders
– accounting tasks (invoicing, payables)
The role requires good language skills (English, Finnish, other languages are a plus), excellent organizational and prioritization skills, excellent and friendly customer service attitude, flexibility in working hours and tasks, stress tolerance, ability to work independently and with a team, problem solving skills, good IT skills (basic IT software). Working is a hybrid model, ie partly in the office and partly remotely.
Experience in international moving or relocation industry is a big advantage, but attitude is the key. Knowledge of international logistics is also an advantage in getting accustomed to the job.
At Victor Ek, every employee is an important part of the process and an excellent customer service experience. It is important for us to serve every customer as well as possible – over 97% of our customers would recommend our service to others or use our services again.
Victor Ek Moving Ltd is the market leader in international moving in Finland. Our turnover is over 7 million EUR (2021) and we have 17 employees in the office and 20-40 in moving services. Our international team consists of 9 people. Our offices are located in Helsinki and Tampere.
If you are interested in the international moving industry and the above-mentioned position, send your CV and application with salary wishes to firstname.lastname@example.org. For more information on the position and Victor Ek, please contact Antti Lind, Head of International Services (email@example.com, 09-1251 370 weekdays 9: 00-15: 30). The job will be filled as soon as a suitable person is found.